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Wednesday, August 29, 2012

25 auto insurance companies with the most satisfied customers

While many motorists shopping for car insurance tend to focus on their monthly premiums, price is only part of the equation. Insurance remains a service business, and the manner in which a company interacts with and treats its customers – whether in person or online – is paramount to retaining their business.

The Hartford was recently cited as delivering the most satisfying auto insurance shopping experience among all carriers, getting a perfect five-circle overall rating in the 2012 U.S. Insurance Shopping Survey conducted by J.D. Power and Associates. Other auto insurance companies rated highly for overall customer satisfaction included Liberty Mutual, American Family, Auto Club Group, Nationwide, Amica Mutual, State Farm, Erie Insurance and MetLife, all of which received four-circle scores.

Specifically, the Hartford garnered top marks among consumers for its policy offerings, pricing and call-center representatives. USAA got similar marks but was not included in the rankings because its coverage is available only to U.S. military personnel and their families.

Among specific categories surveyed, American Family got the highest ratings for its local agents, while Progressive, Esurance and Nationwide were cited for their online shopping venues.

The study, fielded this past January and February, is based on responses from over 16,100 shoppers who requested an auto insurance price quote from at least one competitive insurer in the past 12 months and includes more than 50,000 unique insurer evaluations.

Below is the full list of auto insurer customer service rankings; more detailed ratings can be found on the J.D. Power consumer website.

J.D. Power Customer Satisfaction Rankings

1. The Hartford
2. Liberty Mutual
3. American Family

4. Auto Club Group
5. Nationwide
6. Amica Mutual
7. State Farm
8. Erie Insurance
9. MetLife
10. Auto-Owners Insurance
12. Ameriprise
13. Auto Club Group of So. California
14. Safeco
15. 21st Century
16. Farmers
17. Allied
18. Esurance
20. Travelers
21. Allstate
22. AAA NCNU Insurance Exchange
23. Progressive
24. GMAC
25. Mercury


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  2. Great post! This is very important information especially for those who are getting auto insurance to protect and insure their car. Thank you for sharing!

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